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FAQ

  • What are the advantages of 3D printing in non-planar mode ?
    Non-planar 3D printing can offer several advantages over traditional planar printing. One of the main benefits is the ability to produce more complex geometries and shapes that cannot be easily achieved with planar printing. Non-planar printing allows for the creation of curved or angled surfaces, which can be useful for creating organic shapes, custom molds, or artistic designs. Another advantage of non-planar printing is that it can reduce the appearance of visible layer lines on the finished object. By adjusting the printing path to follow the contours of the object, rather than printing in straight layers, non-planar printing can create a smoother and more seamless surface finish, which can be especially useful for printing objects with intricate details or smooth curves. Finally, non-planar printing can also improve the strength and durability of the printed object. By printing along the natural stress lines of the object, rather than across them in straight layers, non-planar printing can reduce the likelihood of delamination or layer separation, resulting in a stronger and more reliable final product.
  • What model of 3D printer do our nozzles fit on?
    Here is the list of 3D printers currently compatible with our nozzles : Ender 2 Ender 3 Ender 3 Max Ender 3 Pro Ender 3 S1 Ender 3 V2 Ender 5 Ender 5 Plus Ender 5 Pro Ender 6 Creality CR-10 Creality CR-10 MINI Creality CR-10-S4 Creality CR-10-S5 Creality CR-10 V2 Creality CR-10 V3 Creality CR-10S Creality Sermoon D1 Alfawise U20 Alfawise U30 Anet A8 BQ Prusa I3 Hephestos BQ Witbox CraftBot 2 CraftBot PLUS CP-01 Flsun QQ-S Geeetech A10 Geeetech A20 Geeetech A30 MakerBot Replicator 1 MakerBot Replicator 2 MakerBot Replicator 2x MakerBot Replicator 5th Gen MakerBot Replicator Mini MakerBot Replicator z18​ Sovol SV01 Snapmaker 3-in-1 3D Printer Tevo Tornado TronXY X5S
  • What slicing software do you use for non-planar 3D printing, and do you offer training for this technique?
    We currently use Rhino 3D with the Grasshopper extension as our slicing software for 3D printing. It is a powerful software that offers advanced features for creating 3D models and programming non-planar prints, primarily intended for professionals. However, we are also aware of the importance of providing accessible solutions to hobbyists and beginners in 3D printing. That's why, in addition to our training on Rhino and non-planar printing, we are working on training programs that involve the use of open-source software for hobbyists. If you are interested in learning this technique, we will be offering training in the coming weeks that can help you master the necessary skills for programming high-quality 3D prints, regardless of your level of experience."
  • What currency are the prices displayed in?
    The prices are displayed in US dollars
  • What materials are compatible with non-planar 3D printing, and are there any specific considerations when using certain materials?
    The materials compatible with non-planar 3D printing depend on the properties of the printer and filaments being used. However, most common filaments like PLA, ABS, and PETG can be used. There may be specific considerations for each material, such as printing temperature and speed, that can affect the final result.
  • How does non-planar 3D printing differ from traditional 3D printing, and what are some unique challenges to consider?
    The main difference between non-planar 3D printing and traditional 3D printing is that the Z-axis is not limited to vertical movement. This allows the printer to print layers according to complex curves, which can improve the aesthetics of the printed part and increase its strength by allowing for printing directly on stress lines. However, this also increases the difficulty and printing time of the process.
  • What are some common mistakes to avoid when using non-planar 3D printing, and how can they be prevented?
    Common mistakes to avoid when using non-planar 3D printing include using an incorrect temperature, printing at an inappropriate speed, and using an inadequate support layer. These errors can be avoided by adjusting printing settings and ensuring the printer is properly calibrated.
  • Can non-planar 3D printing be used with dual extrusion, and are there any special considerations when using multiple materials?
    Non-planar 3D printing can be used with dual extrusion, but this may require some expertise to properly use both extruders. Special considerations include choosing filaments, adjusting printing settings, and using the proper method of slicer configuration to control both extruders.
  • Are there any specific design considerations when creating models for non-planar 3D printing ?
    When designing models for non-planar 3D printing, it is important to consider the curvature and complexity of shapes. Designers should also be aware of the limits of their printer and slicer to create efficient models. We will teach these techniques when the academy is ready.
  • How does non-planar 3D printing impact the overall print time and material usage compared to traditional 3D printing?
    The main difference between non-planar 3D printing and traditional 3D printing is that the Z-axis is not limited to vertical movement. This allows the printer to print layers according to complex curves, which can improve the aesthetics of the printed part and increase its strength by allowing for printing directly on stress lines. However, this also increases the difficulty and printing time of the process.
  • Can non-planar 3D printing be used in combination with other advanced techniques, such as variable layer height or infill patterns, to create even more complex prints?
    Non-planar 3D printing can be used in combination with other advanced techniques, such as variable layer height or infill patterns, to create even more complex prints. This can allow for greater customization and complexity in the final design.
  • What is the length of the non-planar nozzle?
    The length of the non-planar nozzle is 42mm or 1.65354 inches
  • Is a specific hotend required to use our products? What are the necessary thread types?
    As long as your heater block has an M6 or MK8 thread, any hotend of similar size should be compatible with our products. It is important to ensure that your hotend's threading matches that of our product for proper fitting. In addition, we are currently working on developing nozzles for other 3D printers as well. If you have any questions about compatibility with your specific printer model, please don't hesitate to contact us for more information. Furthermore, here is the list of 3D printers currently compatible with our nozzles, Ender 2 Ender 3 Ender 3 Max Ender 3 Pro Ender 3 S1 Ender 3 V2 Ender 5 Ender 5 Plus Ender 5 Pro Ender 6 Creality CR-10 Creality CR-10 MINI Creality CR-10-S4 Creality CR-10-S5 Creality CR-10 V2 Creality CR-10 V3 Creality CR-10S Creality Sermoon D1 Alfawise U20 Alfawise U30 Anet A8 BQ Prusa I3 Hephestos BQ Witbox CraftBot 2 CraftBot PLUS CP-01 Flsun QQ-S Geeetech A10 Geeetech A20 Geeetech A30 MakerBot Replicator 1 MakerBot Replicator 2 MakerBot Replicator 2x MakerBot Replicator 5th Gen MakerBot Replicator Mini MakerBot Replicator z18​ Sovol SV01 Snapmaker 3-in-1 3D Printer Tevo Tornado TronXY X5S
  • Do I need to reposition my z-axis limit switch?
    Absolutely! The limit switch determines the home position. Not repositioning it will result in damaging your printer.
  • Does a long nozzle require extra time to heat up?
    Yes it does. We suggest you had a small delay after heating before you start printing to make sure the entire nozzle as a constant temperature.
  • Can we print without using the sleeve ?
    Yes, of course. A majority of our prints are done without the sleeve. The sleeve is an additional tool to help stabilize the heat of the nozzle, but it is not strictly necessary for printing. However, it can be useful for certain materials or in certain printing conditions, so it is recommended to experiment with and without the sleeve to determine what works best for your specific needs.
  • What should I do if I'm having trouble increasing the heat on my printer ?
    If you are having trouble increasing the temperature on your printer, it may not be a problem with the nozzle itself, but with your thermometer. Based on our tests, we have successfully printed with filament that has been heated up to 260 degrees Celsius, and even with TPU at 295 degrees Celsius, at high speeds. Therefore, we recommend that you check your thermometer to ensure that it is reading the correct temperature.
  • When printing a part with an almost horizontal surface without support, is the bond between the layers as strong and resistant as for vertical surfaces?
    Yes. The bond between the layers on horizontal surfaces can be just as strong and resistant as for vertical surfaces if the printer is well calibrated and the settings are properly adjusted for the material being used.
  • Should I slow down the printing speed when I use a nozzle with a bigger diameter?
    Absolutely. The bigger the diameter, the less energy is transfered to the filament when it passes through the nozzle. Slowing down the printing allows for the energy to be transferred properly. A slower, good print is better than a fast, failed print!
  • Do I need to level my bed each time I switch between nozzles?
    Although all nozzles have the exact same length, we strongly recommend leveling your bed each time you switch between different nozzles. Depending on the amount of force you use to screw each nozzle into place, there will be a slight height variation and therefore a risk of scratching your bed and clogging the nozzle.
  • Do I need to use fan cooling all the time?
    Fan cooling is mostly useful when you print at a high speed. We suggest to use a minimal amount of cooling and carefully watch the flow of the material. In case you see signs of clogging, further reduce the amount of cooling. That way the tip of the nozzle will stay at its expected temperature. It might even be possible to turn off the fan completely and still get a good result.
  • What is the maximum angled slope you can print on ?
    The maximum angled slope you can print on depends on the material being used. In general, stiffer materials tend to be better for printing overhangs and angled slopes, as they are less likely to sag or deform during printing. However, the maximum slope angle that can be printed will also depend on other factors, such as the printer settings, the design of the object, and the specific material properties, such as its melt flow rate and viscosity. In general, it is recommended to experiment with different settings and materials to find the optimal slope angle for each specific application.
  • How does the diameter of the nozzle affect the quality of the print in non-planar mode, and what size nozzles are recommended for different types of print?
    The diameter of the nozzle can affect the quality of the print in non-planar mode by changing the amount of filament extruded per unit of time. A smaller nozzle diameter can result in more detailed and precise prints, but will also take longer to print. A larger nozzle diameter can print faster but may result in less detail and definition. The recommended nozzle size for non-planar 3D printing depends on the specific application and the desired level of detail, but a nozzle of 0.4mm is often used for non-planar printing.
  • What adjustments can be made to the slicer settings to achieve the best non-planar printing results, and which settings are the most important to consider?
    Sure, here's the modified text: "To achieve the best non-planar printing results, several slicer settings can be adjusted, including the layer height, printing speed, temperature, and infill density. The most important settings to consider depend on the specific printer and filament being used, but typically include layer height and printing speed. It is important to experiment with different settings to find the optimal combination for each print. This is something that will be taught when the academy is established.
  • How does the non-planar 3D printing algorithm work, and what are the advantages and limitations of this feature?
    The non-planar 3D printing algorithm works by adjusting the angle of the print head to match the curvature of the part being printed. This allows the printer to print each layer at an angle, which can improve the aesthetics of the final print. The advantages of non-planar printing include increased design freedom and improved part quality, but the limitations include longer print times and increased complexity.
  • What type of print bed is recommended for non-planar 3D printing?
    A flat and level print bed is recommended for non-planar 3D printing, as this ensures that the layers are printed at the correct angle. However, a custom-shaped bed can also be beneficial for non-planar 3D printing. These beds are designed with pre-existing shapes or patterns that match the specific geometry of the object being printed, which can improve the print quality and accuracy. At our company, we offer custom-shaped print beds that are already pre-made and ready for use. Additionally, we are currently working on a dedicated section on our website that will provide more information about our custom print bed offerings, as well as tips and tricks for using them effectively in non-planar 3D printing.
  • How does the orientation of the print affect the quality of the print in non-planar mode, and are there any specific techniques for orienting prints to optimize quality?
    The orientation of the print can have a significant impact on the quality of the print in non-planar mode. Generally, parts should be oriented to minimize overhangs and reduce the amount of support material required.
  • How does the royalty agreement work?
    Once the inventor's or programmer's product is approved, we offer a royalty agreement based on a per-unit commission structure. The inventor or programmer retains ownership of their invention or program at all times. Once the proposal is accepted by the collaborator, we sign a contract to seal the agreement and provide access to a portal where they can monitor their product sales each quarter. At the end of each quarter, we send a payment equal to the royalty that each creator has earned.
  • How do I submit my product for consideration?
    To submit your product for consideration, please follow the steps below: Send an email to admin@nonplanar.xyz expressing your interest in submitting your product. We will then send you a mutual non-disclosure agreement (NDA) to be signed by both parties. This will protect your intellectual property and any confidential information shared with us. Once the NDA has been signed, please provide us with a detailed description of your product via email and highlight any unique features or attributes that set it apart. If possible, please attach a photo or video of the product to help us better understand it. Our team will then review your product and determine if it is a good fit for our platform. If it is, we may extend an official partnership offer after the analysis.
  • What types of products are you interested in?
    We are primarily looking for two types of products. For physical products, we are interested in accessories that can significantly enhance the capabilities of non-planar 3D printing technology. The other type of product we are actively seeking are g-code plug-and-play options that can be sold to hobbyists or new users in the non-planar printing space. However, we are open to any other physical or digital inventions related to 3D printing that may be a good fit for our platform.
  • What is the commission rate for my products?
    The commission rate can vary greatly depending on the type of product. For digital products, we offer up to 40% of the selling price, while for physical products, the rate can go up to 20%. Many factors can influence the commission rate for physical products like the type of product, market demand, production cost etc.
  • What is the duration of the royalty contract?
    The initial term of the royalty contract is 5 years. After this period, we will renegotiate the deal based on prevailing market conditions. If the renegotiation process is unsuccessful, the product will revert to the full ownership of the collaborator.
  • Will you sign a non-disclosure agreement (NDA) to protect my product?
    Yes, we sign a mutual non-disclosure agreement (NDA) to keep all information confidential between us and to ensure the security of your invention or programming.
  • How long does it typically take to review and approve a product for sale?
    The review process varies depending on the complexity of the product, but typically it takes no longer than two weeks for even the most complex products. If it takes longer than this, we will provide regular updates on the progress of the evaluation. We strive to respond to collaboration requests in a timely manner and keep our collaborators informed every step of the way.
  • Can I sell my product on other platforms while collaborating with IAMG/Nonplanar?
    We have different policies depending on the product. If it is a product that we produce in our factories, we require exclusive distribution rights. However, if the product is a digital or physical product produced elsewhere, we have no problem with it being sold on other platforms.
  • What happens if my product is returned or exchanged?
    We handle all customer returns and exchanges on your behalf. If a customer returns or exchanges your product, we handle the logistics and processing of the return or exchange.
  • How do you market and promote my products?
    We use a variety of marketing and promotion strategies to increase the visibility of your products on our platform. These strategies may include targeted ads, social media campaigns, and email marketing.
  • How can I be sure that you will not copy my product while it is being authorized for sale on your website?
    We take the security of our collaborators' inventions and programming seriously, which is why we sign a mutual non-disclosure agreement (NDA) to ensure that all information remains confidential. The NDA contains a clause that explicitly prohibits us from commercializing your product or programming without a royalty contract in place.
  • When is the payment schedule for royalties?
    We pay royalties on a quarterly basis, with payments sent during the first two weeks of the following quarter.
  • Can I collaborate with IAMG/Nonplanar if I am not an inventor or programmer?
    Yes, we welcome all collaborations related to the non-planar 3D printing industry. If you have a related product or service that you think would be a good fit for our platform, please submit a collaboration request.
  • How can I track my product sales and revenue on your platform?
    We provide access to a member section where you can track your product sales and revenue on a quarterly basis.
  • Do you offer international shipping?
    Yes, we ship to over a hundred countries worldwide. We offer free shipping to 26 countries, including: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States, Canada, Japan, South Korea, Malaysia, Singapore, New Zealand, and Australia. If your country is not included in our list of free shipping countries, shipping costs will be calculated at checkout. Please note that we are not responsible for any customs or import duties that may be applied to your order upon arrival in your country.
  • Do you offer free shipping? If so, at what order amount?
    Yes, we offer free shipping on orders of: $100 or more to the United States. $150 or more to Canada. $200 or more to the following European countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. $250 or more to Japan, South Korea, Malaysia, and Singapore. $250 or more to Australia and New Zealand. Please note that free shipping is only available to these countries and order amounts, and is not offered to other countries we ship to.
  • How soon after my purchase are orders shipped?
    We ship orders during the next business day.
  • How can I track my order?
    You will receive an email with your tracking number within the next business day. Please note that this tracking number only applies to orders that have been shipped with a tracking option. For orders shipped via air packet, which do not come with a tracking option, the number you receive is simply a confirmation that your order has been shipped. Unfortunately, we are not able to provide tracking information for air packet shipments.
  • What is the "air packet" shipping option?
    The "air packet" shipping option is available for orders to certain countries where we do not offer free shipping with tracking. Please note that air packet shipments do not have a tracking number and we cannot be held responsible for any lost or delayed packages if this shipping option is chosen. While air packet is an affordable and reliable option, we recommend that customers who require tracking information choose a different shipping option. Please also note that we cannot offer any refunds for packages that were shipped via air packet and were not delivered.
  • What should I do if my order is late or if I do not receive it?
    If there is anything abnormal with an order that has a tracking number, please contact us at sales@nonplanar.xyz.
  • Do you offer insurance for shipped products?
    Not at the moment, but it's something that will be implemented soon.
  • How can I change the delivery address of my order?
    In the event that you have not yet received the email containing the tracking number, you can write to us at sales@nonplanar.xyz to request a change of address. If the email indicating the tracking number has already been sent and the package has been shipped to the first address mentioned, it is unlikely that we can retrieve it. In this case, it is recommended to directly contact the carrier to see if they can make a change of address or if an alternative solution can be found. Please note that even if the email request for address change is sent before the tracking email, we are not responsible for any issues that may arise.
  • How can I cancel my order?
    In the event that your order has not yet been shipped, we can cancel your order. Please send us your request at sales@nonplanar.xyz. If you have already received the tracking number, it means that the order has been shipped. You will need to return it to us once you receive it. We will not cover any of the shipping costs.
  • How long do I have to return an item?
    You can request a refund within 30 days of the purchase date. The item must be in new condition and in its original packaging.
  • What is your return policy?
    If you want to return one or more items, please send us an email within 30 days of purchase at nonplanar.xyz. Once we have accepted your refund request, we will send you a return address for you to send the product back to us, which must still be new and in its original packaging. Once we receive the product, we will proceed with the refund. We are not responsible for refunding both shipping and return costs. Only the fees associated with the physical products will be refunded.
  • What is your return policy for products damaged during delivery?
    Please send us your compensation request by email with a photo of the damage to sales@nonplarnar.xyz. Once we have authorized the return, we will provide you with a label to return the product to us. You will be fully credited once we receive the damaged product.
  • What items can I return?
    We accept returns of any new physical item that has not been used. Items must be in their original packaging and be returned within 30 days of purchase. Custom or made-to-order items cannot be returned, except in the case of defect or quality issue. Please note that shipping fees for returns are the responsibility of the customer, except in the case of defect or quality issue.
  • How long does it take to receive a refund?
    It may take up to 10 business days depending on the payment method used.
  • How are refunds processed (credit, refund to card, etc.)?
    We process refunds using the same payment method that was used for the original purchase.
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