SHIPPING & RETURNS
Shipping Policy
Canada & International Shipping
We deliver within and outside Canada globally. For deliveries within Canada, we use different courier services such as FedEx, UPS, and Canada Post. The shipping costs are calculated automatically by each carrier and are final. In case of incorrect or incomplete address information, any additional shipping costs incurred will be at the customer’s expense.
​
Tracking Deliveries
A tracking number will automatically be provided to you after an order has shipped, and you will also receive an email confirming your tracking number. Please note, some shipping methods may not have proper tracking options.
​
Failed Deliveries:
Please note if an item fails to be delivered to you after several items because no one was home to receive the package, the courier will return the package back to us at our expense. In case of this, we will try to contact you and make arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer.
​
Order Processing Time
We always try our best to process and ship all orders within 1 business day unless otherwise communicated.
​
Out of Stock & “Sold Out” Products
In rare scenarios, if any part of a product you ordered is out of stock we will either refund you or will flag your order as “partially fulfilled.” It means that as soon as we have the item back in stock, we will ship it out to you immediately.
In case of products marked as “Sold Out.”, you can expect them to be available again within 4-6 weeks. You may contact us for more up to date information about the availability of any item that has been sold out.
Return & Exchange Policy
Returning an Unused/ Unopened Item
We are offering our customers complete peace of mind by providing a 30-day money back guarantee on all unopened products. You can shop confidently. knowing that you can return any product that you have not used. However, after 30 day period, we cannot offer any return or exchanges.
The item that you wish to return should be unused and should be in its original packaging. If the item returned has been opened it will not be eligible for a refund. You should send receipt or proof of purchase along with the item that you wish to return to speed up the process.
Items eligible for return cannot be clearance or sale items as once sold, these cannot be returned or exchanged. This policy adheres to regularly priced items, and only these are eligible for returns and exchanges.
We offer our customers either a full refund or exchange for same value if you are returning an unopened product within the 30-day period.
The shipping costs associated with returning an unopened item is the responsibility of the customer solely.
Returning an Item that has been Opened:
Once a product has been opened, we cannot return/take it back unless it is defective. In case the product you received has been confirmed to be faulty, we shall accept it back and issue you either a full refund or exchange.
In order to determine if the product delivered is defective, please contact us as soon as possible and provide us as much detail about the issue including any pictures or videos.
SHIPPING & RETURNS
Shipping Policy
Canada & International Shipping
We deliver within and outside Canada globally. For deliveries within Canada, we use different courier services such as FedEx, UPS, and Canada Post. The shipping costs are calculated automatically by each carrier and are final. In case of incorrect or incomplete address information, any additional shipping costs incurred will be at the customer’s expense.
​
Tracking Deliveries
A tracking number will automatically be provided to you after an order has shipped, and you will also receive an email confirming your tracking number. Please note, some shipping methods may not have proper tracking options.
​
Failed Deliveries:
Please note if an item fails to be delivered to you after several items because no one was home to receive the package, the courier will return the package back to us at our expense. In case of this, we will try to contact you and make arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer.
​
Order Processing Time
We always try our best to process and ship all orders within 1 business day unless otherwise communicated.
​
Out of Stock & “Sold Out” Products
In rare scenarios, if any part of a product you ordered is out of stock we will either refund you or will flag your order as “partially fulfilled.” It means that as soon as we have the item back in stock, we will ship it out to you immediately.
In case of products marked as “Sold Out.”, you can expect them to be available again within 4-6 weeks. You may contact us for more up to date information about the availability of any item that has been sold out.
Return & Exchange Policy
Returning an Unused/ Unopened Item
We are offering our customers complete peace of mind by providing a 30-day money back guarantee on all unopened products. You can shop confidently. knowing that you can return any product that you have not used. However, after 30 day period, we cannot offer any return or exchanges.
The item that you wish to return should be unused and should be in its original packaging. If the item returned has been opened it will not be eligible for a refund. You should send receipt or proof of purchase along with the item that you wish to return to speed up the process.
Items eligible for return cannot be clearance or sale items as once sold, these cannot be returned or exchanged. This policy adheres to regularly priced items, and only these are eligible for returns and exchanges.
We offer our customers either a full refund or exchange for same value if you are returning an unopened product within the 30-day period.
The shipping costs associated with returning an unopened item is the responsibility of the customer solely.
Returning an Item that has been Opened:
Once a product has been opened, we cannot return/take it back unless it is defective. In case the product you received has been confirmed to be faulty, we shall accept it back and issue you either a full refund or exchange.
In order to determine if the product delivered is defective, please contact us as soon as possible and provide us as much detail about the issue including any pictures or videos.
SHIPPING & RETURNS
Shipping Policy
Canada & International Shipping
We deliver within and outside Canada globally. For deliveries within Canada, we use different courier services such as FedEx, UPS, and Canada Post. The shipping costs are calculated automatically by each carrier and are final. In case of incorrect or incomplete address information, any additional shipping costs incurred will be at the customer’s expense.
​
Tracking Deliveries
A tracking number will automatically be provided to you after an order has shipped, and you will also receive an email confirming your tracking number. Please note, some shipping methods may not have proper tracking options.
​
Failed Deliveries:
Please note if an item fails to be delivered to you after several items because no one was home to receive the package, the courier will return the package back to us at our expense. In case of this, we will try to contact you and make arrangements to deliver the package again. The additional charges incurred due to re-shipping will be forwarded to you, the customer.
​
Order Processing Time
We always try our best to process and ship all orders within 1 business day unless otherwise communicated.
​
Out of Stock & “Sold Out” Products
In rare scenarios, if any part of a product you ordered is out of stock we will either refund you or will flag your order as “partially fulfilled.” It means that as soon as we have the item back in stock, we will ship it out to you immediately.
In case of products marked as “Sold Out.”, you can expect them to be available again within 4-6 weeks. You may contact us for more up to date information about the availability of any item that has been sold out.
Return & Exchange Policy
Returning an Unused/ Unopened Item
We are offering our customers complete peace of mind by providing a 30-day money back guarantee on all unopened products. You can shop confidently. knowing that you can return any product that you have not used. However, after 30 day period, we cannot offer any return or exchanges.
The item that you wish to return should be unused and should be in its original packaging. If the item returned has been opened it will not be eligible for a refund. You should send receipt or proof of purchase along with the item that you wish to return to speed up the process.
Items eligible for return cannot be clearance or sale items as once sold, these cannot be returned or exchanged. This policy adheres to regularly priced items, and only these are eligible for returns and exchanges.
We offer our customers either a full refund or exchange for same value if you are returning an unopened product within the 30-day period.
The shipping costs associated with returning an unopened item is the responsibility of the customer solely.
Returning an Item that has been Opened:
Once a product has been opened, we cannot return/take it back unless it is defective. In case the product you received has been confirmed to be faulty, we shall accept it back and issue you either a full refund or exchange.
In order to determine if the product delivered is defective, please contact us as soon as possible and provide us as much detail about the issue including any pictures or videos.
Get free shipping in 26 countries! Check our FAQ to see if your country is eligible.
STORE POLICY
Please ensure that you have carefully read the following Terms of Service before using the nonplanar.xyz website (“us,” “we,” or “our”).
​
Your use and access to this website Service are conditioned upon your acceptance of and compliance with the following Terms. These Terms apply to everyone including visitors, users and others who wish to access or use the Service.
​
By either using or accessing our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you do not have permission to use this Service.
​
If you want to buy any product or service available on our website, you will be required to provide information relevant to your purchase including but not limited to, your credit card details, your billing address and your shipping information.
​
Our service may employ the use of any third-party services we deem fit for the purpose of facilitating payment in order to complete the process of purchasing. By submitting your information, you are allowing and granting us the right to supply information to our third parties subject to our Privacy Policy.
​
We retain the right to cancel or refuse your order at any time for reasons including; product or service availability issues, error in pricing or description of product or service or error in your order for any other reason (including fraud and identity theft).
​
Errors, and Inaccuracies
​
We are always updating product and service offerings on our website. However, at times we may experience delays in updating information on our website and about its services. On rare occasions, the information found may contain errors or inaccuracies and may be incomplete or current.
​
Products or services may be incorrectly priced or described or unavailable at certain times. We cannot guarantee the accuracy or completeness of any information found on our website. We retain the right to update or change any information to correct errors, omissions, and inaccuracies at any time without notice.
​
Your Account
​
When you create an account with us, you agree to be responsible for maintaining the confidentiality of your account. You also guarantee that you are above 18 years of age and the information you provide is correct, complete and up to date at all times.
​
We keep the right to refuse orders, terminate accounts, remove or edit content at our sole discretion.
​
Links to Other Web Sites
​
Our website may contain links to third party websites or services which are not owned or controlled by us. We have no control and therefore bear no responsibility for the practices, content and privacy policies of any third party involved.
​
We are responsible or liable either directly or indirectly, for any loss or damage or caused due to or in connection with the use of any content, goods or services available on or through any such third party websites.
​
Limitation of Liability
​
In no event shall nonplanar.xyz, nor its directors, employees, partners or suppliers be liable for any damages (incidental, indirect, consequential or punitive) including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
​
Governing Law
​
These above terms shall be governed in accordance with the laws of the Province of Quebec, Canada, without regard to its conflict of law provisions.
​
Our failure to enforce any of the above Terms will not be considered a waiver of those rights. The terms discussed on this page constitute the entire agreement between us related to our Service and may supersede or replace any prior agreements.
​
Changes
​
We retain all the rights to edit, modify or replace these Terms at any time. If a revision is required for any content, we will provide 15 days’ notice prior to introducing any new terms taking effect. By continuing to use or access our website or service after any revisions, you agree to be bound by the revised terms. If in case, you do not agree to the revised terms, you are no longer authorized to use this website.
​
Contact Us
​
If you have any queries or confusion about these Terms, please contact us.
Payment Methods
- Credit / Debit Cards
- PAYPAL